RETAIL CUSTOMER SHIPPING INFORMATION

FREE UK Mainland shipping with orders over £120.00

Shipping fee is calculated automatically at check out and depends on the total package weight.

OTHER DELIVERY OPTIONS:

UK STANDARD DELIVERY

Throws & Blankets, Fashion
• £4.90 DHL Express delivery 1-3 working days (Mon-Fri)

Small Blankets, Cushion Covers, Linen
• £4.90 DHL Express delivery 1-3 working days (Mon-Fri)

Rugs
• £8.90 UPS Standard delivery 1-3 working days (Mon-Fri)

INTERNATIONAL DELIVERY

• £19.90 – £44.90 delivery to Europe 3-7 working days (Mon-Fri)
• £26.90 – £64.90 delivery to US/Canada 3-7 working days (Mon-Fri)
• £34.90 – £64.90 delivery to the Rest of the World 7-14 working days (Mon-Fri)

INTERNATIONAL DELIVERY

Throws & Blankets, Fashion
• £19.90 – £44.90 delivery to Europe 3-7 working days (Mon-Fri)
• £26.90 – £64.90 delivery to US/Canada 3-7 working days (Mon-Fri)
• £34.90 – £64.90 delivery to the Rest of the World 7-14 working days (Mon-Fri)
Shipping fee is calculated automatically at check out and depends on the package weight and size.

Small Blankets, Cushion Covers, Linen
• £19.90 – £44.90 delivery to Europe 3-7 working days (Mon-Fri)
• £26.90 – £64.90 delivery to US/Canada 3-7 working days (Mon-Fri)
• £34.90 – £64.90 delivery to the Rest of the World 7-14 working days (Mon-Fri)
Shipping fee is calculated automatically at check out and depends on the package weight and size.

Rugs
• Please contact us for options regarding rug delivery outside of the UK.

IMPORTANT INFORMATION: All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

Non-UK orders will be considered an international order. International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for the payment of such import charges. JJ Textile Ltd is not liable for any duties or taxes associated with any orders processed by JJ Textile Ltd

Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, JJ Textile Ltd advises you to contact your local customs office for further information.

TRADE CUSTOMER SHIPPING INFORMATION

All of our items are packaged individually in sealed clear plastic bags and packed into cardboard boxes. The largest box we have available measures 60 cm x 40 cm x 60 cm. As a rough guide, each of the large boxes can hold a maximum of 8 blankets or a maximum of 10 throws – mixed orders will vary according to the type and volume of items ordered.

Shipping costs are £10 for 1 box or £8.75 per box if more than 1 box is required. Orders will be dispatched as soon as possible after payment is received. All orders are usually shipped to the UK mainland via UPS.

 

RETAIL CUSTOMERS RETURNS AND REFUND POLICY

*You can view our full terms and conditions here

If you are not entirely satisfied with your purchase, we’re here to help. 

 

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and sent “Recorded Delivery”

Your item needs to have the receipt or proof of purchase.

Return to: J.J. Textile Ltd, Church Farm Cottage, Church Street, Clifton Campville, Tamworth B79 0AR

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

When approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If your order has been delivered by DHL Express we can email you a return label. The label will need to be printed out, stuck on the top of the old label by yourself and you will need to book in a collection by yourself with DHL Express only.

When you receive a refund, the cost of return shipping covered by JJ Textile will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.